Your privacy matters to us. This Privacy Policy explains in full how hmm77 collects, processes, stores, shares, and protects your personal information when you use the hmm77 platform — including account registration, gameplay, payment transactions, and customer support interactions. Please read this document carefully alongside our Terms & Conditions.
hmm77 ("we", "us", "our", "the Platform") is an internationally licensed online gaming and sports betting platform operating at hmm77.org. hmm77 serves players across Pakistan, including Karachi, Lahore, Islamabad, Faisalabad, and Rawalpindi, offering casino games, live dealer tables, cricket and PSL betting markets, jackpot slots, and a range of other gaming products denominated in Pakistani Rupee (PKR).
For the purposes of this Privacy Policy, hmm77 acts as the data controller in respect of all personal data collected from players and website visitors. As data controller, hmm77 determines the purposes for which and the means by which personal data is processed. If you have any question about how your personal data is handled, contact our Data Protection team via the support channels listed in Section 15 of this Policy.
hmm77 collects the following categories of personal data from players and platform visitors:
| Data Category | Examples of Data Collected |
|---|---|
| Identity Data | Full legal name, date of birth, gender, government-issued ID number, copies of CNIC or passport supplied during KYC verification. |
| Contact Data | Email address, mobile phone number, residential address including city (e.g. Karachi, Lahore, Islamabad), and postal code. |
| Financial Data | JazzCash account number, EasyPaisa mobile wallet identifier, bank account details (HBL, UBL, Allied Bank, Meezan Bank), USDT wallet address, deposit and withdrawal transaction records, account balance history. |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, session timestamps, login history, and geolocation data derived from IP. |
| Usage Data | Games played, bets placed, wagering history, session duration, bonus usage, game preferences, and navigation behaviour within the platform. |
| Communications Data | Records of live chat conversations with support, email correspondence, and any feedback or complaints submitted to hmm77. |
| Verification Data | Documents submitted for KYC compliance including proof of identity, proof of address, and source-of-funds documentation where required. |
| Marketing Preferences | Your opt-in or opt-out status for promotional communications, bonus offer preferences, and communication channel preferences. |
hmm77 collects personal data through the following primary channels:
When you register an account on hmm77, you provide Identity Data and Contact Data directly. When you make deposits or request withdrawals, you provide Financial Data. When you contact support via live chat or email, you provide Communications Data. When you complete KYC verification, you provide Verification Data.
When you access the hmm77 platform — whether on desktop, mobile browser, or the hmm77 mobile site — our servers and analytics systems automatically collect Technical Data including your IP address, device identifiers, browser information, and session activity. This collection is necessary to operate the platform securely, detect fraud, and maintain system integrity.
In certain circumstances hmm77 may receive personal data from third-party sources, including: payment service providers (JazzCash, EasyPaisa, HBL, UBL, Allied Bank, SadaPay) who confirm transaction details; identity verification services used for KYC processing; fraud prevention agencies; and publicly available sources such as sanctions screening databases. Data received from these sources is used solely for compliance, security, and fraud prevention purposes.
hmm77 processes your personal data for the following specific purposes:
hmm77 processes personal data on the following legal grounds, in alignment with internationally recognised data protection standards:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract — necessary to provide the gaming services you have requested. |
| Payment processing (deposits & withdrawals) | Performance of a contract — necessary to execute financial transactions as part of platform use. |
| KYC and AML compliance | Legal obligation — required by our international gaming licence and applicable financial crime regulations. |
| Fraud prevention and security | Legitimate interests — hmm77 has a legitimate interest in protecting the platform, its players, and the integrity of gaming operations. |
| Responsible gaming monitoring | Legal obligation and legitimate interests — player protection obligations under our gaming licence. |
| Marketing communications | Consent — we will only send marketing communications where you have actively opted in. You may withdraw consent at any time. |
| Legal claims and regulatory cooperation | Legal obligation and legitimate interests — to comply with legal processes and defend hmm77's legal position. |
hmm77 may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate contractual data protection obligations:
JazzCash, EasyPaisa, HBL, UBL, Allied Bank, Meezan Bank, SadaPay, and other payment processors receive only the transaction data necessary to process your deposit or withdrawal. These providers operate under their own privacy frameworks and are required to handle your data in accordance with applicable financial regulations.
hmm77 uses specialist third-party identity verification providers to process KYC documentation. These providers receive only the identity documents and data points necessary to complete the verification check. All such providers are contractually bound to strict data protection obligations.
Where required by law or by the terms of our international gaming licence, hmm77 may share data with fraud prevention agencies, anti-money laundering monitoring services, sanctions screening databases, and relevant regulatory or law enforcement authorities. Such disclosures are made only to the extent required and are subject to appropriate legal safeguards.
Third-party game studios whose titles are available on the hmm77 platform may receive limited technical data (such as session identifiers) necessary to operate their games. These providers do not receive your full identity or financial data and are bound by confidentiality agreements.
hmm77 uses cookies and similar tracking technologies to operate the platform effectively, maintain your session state, remember your preferences, and analyse platform usage patterns. Cookies do not contain personally identifiable information in isolation but may be combined with other data to identify you as a platform user.
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Essential for platform operation — maintain login sessions, preserve game state, enable payment flows. Cannot be disabled. |
| Functional | Remember your language preference, game lobby view settings, and responsible gaming tool configurations. |
| Analytics | Aggregate, anonymised data on how players navigate the platform — used to improve the hmm77 user experience. |
| Security | Fraud detection, bot prevention, and account security monitoring during active sessions. |
You may manage non-essential cookie preferences through your browser settings or the cookie preference panel available on the platform. Disabling strictly necessary cookies will impair or prevent your ability to use the hmm77 platform.
hmm77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal, regulatory, and contractual obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to an identified or identifiable individual.
hmm77 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
As a data subject, you have the following rights in relation to the personal data hmm77 holds about you. To exercise any of these rights, contact the hmm77 Data Protection team via the email address in Section 15. hmm77 will respond to all valid requests within 30 days.
| Your Right | What It Means |
|---|---|
| Right of Access | You may request a copy of all personal data hmm77 holds about you, together with information about how it is used (a "Subject Access Request"). |
| Right to Rectification | You may request correction of any inaccurate or incomplete personal data we hold about you. |
| Right to Erasure | You may request deletion of your personal data in certain circumstances. This right is subject to overriding legal and regulatory retention obligations — hmm77 cannot delete data it is legally required to retain. |
| Right to Restriction | You may request that processing of your data be restricted to storage only while a dispute or verification matter is being resolved. |
| Right to Portability | You may request a structured, machine-readable copy of the personal data you provided to hmm77, for transfer to another service provider. |
| Right to Object | You may object to processing based on legitimate interests. You have an absolute right to object to processing for direct marketing purposes at any time. |
| Right to Withdraw Consent | Where processing is based on your consent (e.g. marketing emails), you may withdraw that consent at any time through your account settings without affecting the lawfulness of prior processing. |
Please note that certain rights are subject to limitations where they conflict with hmm77's legal obligations, particularly AML and KYC regulatory requirements. Where a request cannot be fulfilled in full, hmm77 will explain the specific legal basis for any limitation.
The hmm77 platform is strictly intended for individuals who are 21 years of age or older. hmm77 does not knowingly collect personal data from any person under the age of 21. Age verification is conducted as a mandatory step of the registration process, and documentary proof of age may be required at any time as part of KYC compliance.
If hmm77 becomes aware that personal data has been collected from an individual under the age of 21, the account in question will be immediately closed, all personal data associated with that account will be securely deleted to the extent permitted by regulatory obligations, and any funds deposited will be handled in accordance with applicable regulatory requirements.
hmm77 operates as an internationally licensed gaming platform. In the course of operating the platform and fulfilling our legal obligations, personal data may be transferred to, stored in, or processed in countries outside Pakistan. Such countries may include the jurisdiction in which our gaming licence is held and the jurisdictions in which our technology and compliance service providers are based.
Where personal data is transferred internationally, hmm77 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to internationally recognised data protection requirements. These safeguards include contractual data protection clauses with all international service providers and selection of service providers operating under regulatory frameworks with recognised adequacy standards.
By registering and using the hmm77 platform, you acknowledge and consent to the transfer, storage, and processing of your personal data in this manner, subject to the protections described in this Policy.
The hmm77 platform may contain links to third-party websites or services — for example, responsible gaming support resources or payment provider portals. hmm77 is not responsible for the privacy practices or content of any third-party website. This Privacy Policy applies solely to the hmm77 platform at hmm77.org. We encourage you to review the privacy policy of any third-party site you visit before providing personal data to that site.
hmm77 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via the email address associated with their account at least 7 days before the updated Policy takes effect, except where immediate changes are required by law, regulatory mandate, or security necessity.
The most current version of this Privacy Policy is always available at hmm77.org/privacy-policy. The "Last Updated" date at the top of this page reflects the date on which the most recent version came into effect. Your continued use of the hmm77 platform following the effective date of any updated Policy constitutes your acceptance of the revised terms.
If you have any question, concern, or complaint relating to this Privacy Policy or the way hmm77 handles your personal data, please contact our Data Protection team in the first instance. Our support team operates 24/7 and is available in both Urdu and English via the live chat service on the hmm77 platform.
Formal written privacy enquiries and Subject Access Requests may be submitted to:
hmm77 will acknowledge all formal privacy requests within 5 business days and aims to resolve them fully within 30 days. Where a request is complex or involves multiple data categories, the resolution period may be extended by a further 30 days with notice given to you.
If you are not satisfied with hmm77's response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection supervisory authority in the jurisdiction under which hmm77 holds its international gaming licence. Details of the applicable supervisory authority are available on request from the support team.
A quick summary of the key protections in place for every hmm77 player. These highlights do not replace the full Policy above — please read each section carefully.
Every byte of data transmitted between your device and hmm77 is protected by industry-standard 256-bit SSL/TLS encryption — the same level used by major international banks. Your login credentials, financial details, and personal data travel encrypted at all times.
hmm77 does not sell, rent, or trade your personal information to any third party for their own commercial or marketing purposes. Your data is used solely to operate your account, process payments, and keep the platform secure. Full stop.
Your deposited PKR balance is held in accounts segregated from hmm77's operational funds. This structural separation means your money is protected regardless of the platform's business circumstances — a core player protection standard.
hmm77 processes your personal data only for clearly defined, documented purposes — account management, payments, KYC compliance, fraud prevention, and (where you consent) marketing. Every processing activity has a stated legal basis. Nothing happens with your data in the dark.
You can request access to, correction of, or deletion of your personal data at any time. You can withdraw marketing consent instantly from your account settings. Subject Access Requests are acknowledged within 5 business days and resolved within 30 days.
hmm77 collects and verifies age data as a mandatory step of registration. Any account identified as belonging to a person under 21 is immediately closed and all associated personal data deleted to the fullest extent permitted by regulatory obligations.
You now know exactly how hmm77 handles your personal data. Pakistan's Royal Onyx VIP casino is ready — cricket betting, live dealer tables, jackpots, and instant JazzCash payouts, all with your privacy fully protected.
21+ only. Please gamble responsibly. hmm77 is an internationally licensed gaming platform.